Fault knocks out Sidmouth cafe phones for two months

06:30 03 April 2014

Where

Where's My Line? Jill Harris of the Coastal Coffee Lounge has been without a BT phone line for two months. Photo by Simon Horn. Ref shs 7377-13-14SH To order your copy of this photograph go to www.sidmouthherald.co.uk and click on Photo Orders

Archant

The owner of a bustling Sidmouth café is angry she has been losing business for two months because of the very company that should keep her connected.

The phone line at Coastal Coffee Lounge went down at the start of February, but Jill Harris said she has been ‘passed from pillar to post’ trying to get it restored.

She used to work for BT, but said the customer service it used to be known for has slipped – as she has been told she must still foot the bill.

“When I worked for BT its customer service was the top in the world,” said Jill. “One person would deal with each customer – now you get passed from pillar to post speaking to someone new each time.”

She first realised something was wrong when she tried to phone the café on February 5 and found the number unobtainable.

The café owner of two years contacted BT and was told she had been disconnected.

She managed to get the calls redirected, but they go to her Exminster home, and she has been racking up £100-a-month mobile phone bills calling suppliers.

“It’s been going on for weeks and weeks. I’m a strong person but this almost brought me to tears,” she said. “There’s no words to describe how I feel.”

A BT spokesman said: “This is not a problem of BT’s making. It appears that another service provider took over the line, then when it realised its mistake, cut it off. We understand her frustration and want to restore any customer’s service as soon as possible. I’m sorry it has taken so long.”

He was unable to provide a full explanation by the time the Herald went to press, but gave his assurance that Jill would be contacted and the service restored as soon as possible.

0 comments

Other News Stories

Yesterday, 12:50
Take part in our General Election survey.

We want to know YOUR views ahead of the General Election - take part in our survey here.

Read more
Yesterday, 11:00
Patient Participation Group chairman Di Fuller with members of the Sid Vale Association

Building work is almost complete and the Sid Valley’s new £2.1million surgery is set to open in early June – but a new funding bid is under way to improve the look of its car park.

Read more
Mon, 16:30
The former SES stationery shop of Sidmouth. Ref shs 7143-42-14AW. Picture: Alex Walton

The new owner of Sidmouth’s SES building has revealed how his ambitious plans to renovate the ‘eyesore’ have been tied in red tape for six months – with no end in sight.

Read more
Mon, 12:30
WESC intern Harry Roberts and manager Sharon Green

Working at charity shop and social enterprise gives visually impaired young people hands-on work experience – and has one intern aspiring to manage a store of his own.

Read more
Mon, 11:00
Jo Earlam from Tipton St john, who is running the New York marathon next month to raise money for 10 charities, seen here after completing her first marathon in London in 2005

The finish line is in sight for a long-distance runner who is set to clock up her 50th marathon just after a milestone birthday.

Read more
Mon, 06:37
Cllr Paul Diviani and Richard Cohen at the Knowle. Picture by Alex Walton. Ref shs 8232-30-13AW

Controversial plans that will see the East Devon District Council (EDDC) sell its Knowle HQ to a developer and relocate from Sidmouth have been given the final go-ahead.

Read more
Sunday, March 29, 2015
Tommy Duffy

The community is pulling together to ensure the tragic circumstances surrounding the death of a homeless man are not repeated.

Read more
Sunday, March 29, 2015
XXXX

As a boy, he wore his grandfather’s medals with pride. Today, Colin Kingman tells the story of a man who overcame adversity to become a Victoria Cross holder.

Read more
Saturday, March 28, 2015
Aidan Corfield on the rugby themed obstacle course at the world cup warm up event at Sidmouth rugby club. Ref shs 4241-13-15TI. Picture: Terry Ife

Sidmouth Rugby Club put on a ‘spectacle of all levels’ with a family fun day.

Read more
Saturday, March 28, 2015
Free at last: One of the beavers swims away after being released in to the River Otter this week. Picture: Devon Wildlife Trust

A nine-month battle to allow England’s only wild beaver family to remain on the River Otter came to a close this week, after the animals were safely returned home.

Read more

Local Weather

Rain

Rain

max temp: 8°C

min temp: 8°C

Most Read News

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Family Notices 24

Digital Edition

Image
Read the Sidmouth Herald e-edition today E-edition



Devon's trusted business finder