Don't miss a story sign up to Sidmouth Herald's FREE daily newsletter CLICK HERE

Local NHS mystery shopper scheme up for award

A joint project between the NHS in East Devon and a patients

A joint project between the NHS in East Devon and a patients' group for members of the public to give feeback about healthcare provision has been nominated for an award.

Archant

An innovative mystery shopper scheme which enables patients to give anonymous feedback about healthcare in East Devon has been shortlisted for a national award.

The joint project was launched by the Northern Devon Healthcare NHS Trust, which manages hospitals in Sidmouth and Ottery, and the Patients Association, an independent charity, in the summer.

The two organisations have been named as finalists in the 2012 Patient Experience Network National Awards (PENNA).

Under the mystery shopper scheme, current and prospective patients are asked to evaluate their experience of using the trust’s services through each stage of their care.

The anonymous feedback is sent to the relevant clinicians and teams involved in the person’s care to share best practice and identify areas for improvement.

Carolyn Mills, director of nursing, said: “We consider patients to be experts by experience, and in recent months the mystery shopper scheme has proved to be an extremely valuable way of finding out how they view their care.”

Both organisations have been invited to the PENNA Awards Day and Best Practice Conference in Birmingham next month, when they will showcase their project before the finalists vote for an overall winner.

0 comments

Other News Stories

Gallery: Pam Ayres

27 minutes ago
Pam Ayres performs at the Ham Marquee. Ref shs 30-16SH 3391. Picture: Simon Horn.

Pictures: Sidmouth Pre-Festival Event

Read more
52 minutes ago
Road

Business leaders have welcomed ‘serious proposals at last’ to improve one of the South West’s main arterial roads.

Read more
14:45
Ian Rangeley, chairman of Seaton and Beer RNLI, with volunteers at the Beer lifeboat week. Ref shb 27-16TI 3453. Picture: Terry Ife

An original painting by an artist from Beer, worth up to £1,400, is up for grabs in a sealed bid charity auction.

Read more
14:21
Friar West is celebrating 40 years of visiting Sidmouth during FolkWeek

A FolkWeek fanatic is set to enter festival folklore as he attends the event for the 40th year running.

Read more
Yesterday, 16:45
From left to right, volunteers receiving their awards, Cliff Jones, Sue Dorey, Patricia Palmer, Dieter Ritz, Sandra Iris, Nick Povey, Carol Laird,  Julia Burdekin. They were joined by charity patrons Mike Welch & Mary King MBE

Helpers receive length of service awards from patrons Mary King MBE and Mike Welch.

Read more
Yesterday, 12:08
NATIONAL EXPRESS - 45 YEARS OLD
Pictured the August 7th 1965 Wedding Photo Album of Brian Lewis & Patricia Cavanagh at St Clements Church. The Photographic album was handed in after being found at Birmingham Coach Station and National Express would like to reunite the album with the family
FOR FURTHER DETAILS CONTACT: Ros Golds on  0121 460 8419 / 07825 976 593 or rosalyn.golds@nationalexpress.com
Picture by Adam Fradgley

A coach company is appealing to reunite a wedding album with its rightful owner – ahead of what would be the couple’s 51st anniversary.

Read more
Yesterday, 11:38
Ref mhz Honiton Show promo.

Porkies family butchers are giving away a £50 voucher for your best picture

Read more
Yesterday, 11:05

Sidmouth resident warns about thieves targeting rural car parks after her bag was snatched.

Read more
Yesterday, 06:24
Record breaking stunt cyclist Andrei Burton entertained students at Sidmouth College this week as part of their 50th anniversary celebrations. Ref shs 28-16SH 2311. Picture: Simon Horn.

Sidmouth College pupils enjoyed a special treat to mark the end of the school’s golden anniversary celebrations.

Read more
Tue, 16:46
Sidmouth Horse Trials

Processional animals are mane attraction at fun new feature

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 21°C

min temp: 16°C

Most Read News

Great British Life

Great British Life

Useful Links

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Reader Travel

Family Notices 24

Read Online

Image
Read the Sidmouth Herald e-edition E-edition

Newsletter Sign Up

Local business directory

Devon's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications