Ottery Post Office to open longer in new location
PUBLISHED: 10:12 13 February 2018 | UPDATED: 10:12 13 February 2018
Ottery St Mary’s post office will be open another 59 hours a week when it relocates to its new premises next month.
The Mill Street branch will close its doors at 12.30pm on Saturday, March 17, and the main post office counters at McColl’s in Yonder Street – 200 metres from the current location – will open at 1pm on Monday, March 19.
The retail counter at the new location will open the following week.
It will be a modern branch with Post Office services delivered from two full-screened counters and an open-plan till alongside the retail counter.
The main counters will be open Monday to Saturday from 9am to 5.30pm. The low-screened, open-plan counter alongside the retail till will offer selected services and will be open Monday to Sunday from 7am to 10pm.
This will mean that the branch will be open an extra 59 hours a week, including all day Sunday and Saturday afternoon.
The branch will also open significantly earlier and will close much later every day. These changes are intended to make it more convenient for customers to visit.
A wider selection of on demand travel money will be added to the wide range of Post Office services available.
Dave Thomas, the chief operating officer of McColl’s Retail Group, said: “We are delighted to soon be welcoming customers to our Ottery St Mary store.
“As a convenience store operator we are always looking for ways to make life easier for our customers and the availability of Post Office services throughout the full opening hours of the store will provide an excellent service to the local community.”
Suzanne Richardson, regional network manager at the Post Office, said: “We are making it easier for customers to get their cash, send and collect their mail and do their banking because we know how important these services are to local residents.
“We are confident that this vibrant new-style Post Office at the heart of the local community will meet customer needs. This modernisation is part of a major investment programme, the largest in the history of the Post Office and will secure services for the future.”
During consultation we received 26 individual responses from customers and a local representative.
Feedback commented on the distance to the new location, car parking, the availability of space inside the proposed shop, privacy, queuing and the level of service that would be provided following the change. The Post Office also had comments welcoming the longer opening times and improved access at the new branch.