Don't miss a story sign up to Sidmouth Herald's FREE daily newsletter CLICK HERE

Skinners open for business despite phone outage

15:00 14 March 2014

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

Archant

One of Sidmouth’s oldest companies has criticsed BT’s communication skills after waiting a month for the firm to restore a vital phone connection.

The telegraph pole linking Skinners Construction with the outside world went down on February 14, leaving bosses with ‘no idea’ how many calls they have missed, writes Stephen Sumner.

They have dropped from six phone lines to one, have had to redirect calls to a mobile and set up a temporary email address.

“It’s been ongoing for such a long time – it’s taking far too long,” said receptionist Ann-Marie Hedges, who said BT has been uncommunicative.

“We just have no idea how much business we are losing.

“We would ask that clients bear with us during this difficult time and assure them that we are endeavouring to provide business as usual.”

The telegraph pole did not come down in the storm that left a tree blocking Station Road but it had either fallen or been taken down when the staff arrived the next morning.

The repair is scheduled to start on Thursday but it has already been delayed twice.

“BT said Open Reach engineers have to spend all their time sorting the devastation across the South West so they aren’t taking calls from customers,” said Ann-Marie.

“As a business we think they could be a bit more proactive.”

She said the telegraph pole had rotted through, but there had been no message from BT explaining why the lines were down or when they would be fixed.

The company can still be contacted on the same phone numbers and be emailed via skinnersconstruction@outlook.com.

A BT spokesman apologised for delays and said a fallen tree had done ‘serious damage’. He added: “It is a complex repair involving the replacement of about 150 metres of overhead cable and a pole.

“Specialist equipment is needed. We currently expect to carry out the work on March 20, but will do it earlier if possible.”

0 comments

Other News Stories

16:59
Dropped kerb could soon be installed opposite Abbeyfield Court in Sidmouth

Appeal from residents to assist people with mobility problems has been listened to

Read more
16:30
The Sid Valley Neighbourhood Plan logo

The protection of the Sid Valley’s natural beauty is among residents’ top concerns, a major questionnaire has revealed.

Read more
Hot Pennies is a traditional part of Sidbury Fair week. Ref shs 0906-38-15SH. Picture: Simon Horn

Organisers of Sidbury Fair Week are looking forward to another packed programme to bring the community together.

Read more
Mark Wakely is counting on your votes.

Public support has sent a Sidmouth plumber into the final of a national competition.

Read more
12:33

Criminals attempted to break into an empty property in Sidmouth.

Read more
10:35
Nathan Riley.

A little boy was left with five stitches in his leg after cutting himself on a broken, abandoned, disposable barbecue on Sidmouth beach.

Read more
Yesterday, 16:30

Vandals threw a bench, a sign, large logs and a red bike into the River Sid over the weekend.

Read more
Yesterday, 13:16
The Tour of Britain stage start on Sidmouth seafront in 2013. Bradley Wiggins is pictured centre in the yellow jersey. Photo by Simon Horn. Ref shs 9563-38-13SH

‘The race has just gone up another notch in the thrill stakes’

Read more
Yesterday, 12:30
Former England cricket captain Andrew Strauss presenting Dom Bess with his cap

CREDIT: @englandcricket

The Sri Lankan under-19s captain was caught out by a Sidford teenager making his international cricket debut last week.

Read more

Local Weather

Rain

Rain

max temp: 22°C

min temp: 17°C

Most Read News

Useful Links

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Reader Travel

Family Notices 24

Read Online

Image
Read the Sidmouth Herald e-edition E-edition

Newsletter Sign Up

Local business directory

Devon's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications