Don't miss a story sign up to Sidmouth Herald's FREE daily newsletter CLICK HERE

Skinners open for business despite phone outage

15:00 14 March 2014

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

Archant

One of Sidmouth’s oldest companies has criticsed BT’s communication skills after waiting a month for the firm to restore a vital phone connection.

The telegraph pole linking Skinners Construction with the outside world went down on February 14, leaving bosses with ‘no idea’ how many calls they have missed, writes Stephen Sumner.

They have dropped from six phone lines to one, have had to redirect calls to a mobile and set up a temporary email address.

“It’s been ongoing for such a long time – it’s taking far too long,” said receptionist Ann-Marie Hedges, who said BT has been uncommunicative.

“We just have no idea how much business we are losing.

“We would ask that clients bear with us during this difficult time and assure them that we are endeavouring to provide business as usual.”

The telegraph pole did not come down in the storm that left a tree blocking Station Road but it had either fallen or been taken down when the staff arrived the next morning.

The repair is scheduled to start on Thursday but it has already been delayed twice.

“BT said Open Reach engineers have to spend all their time sorting the devastation across the South West so they aren’t taking calls from customers,” said Ann-Marie.

“As a business we think they could be a bit more proactive.”

She said the telegraph pole had rotted through, but there had been no message from BT explaining why the lines were down or when they would be fixed.

The company can still be contacted on the same phone numbers and be emailed via skinnersconstruction@outlook.com.

A BT spokesman apologised for delays and said a fallen tree had done ‘serious damage’. He added: “It is a complex repair involving the replacement of about 150 metres of overhead cable and a pole.

“Specialist equipment is needed. We currently expect to carry out the work on March 20, but will do it earlier if possible.”

0 comments

Other News Stories

Chess champion, Steve Martin, won the Devon chess championships. Ref shs 30-16AW 3337. Picture: Alex Walton

A chess-playing granddad from Sidmouth will compete on the world stage after being crowned the game’s best amateur player in Devon.

Read more
Among the volunteers Trevor Wood, Cllr Mo Westlake, Jean Wood and Cllr Mandy Graham

Hardworking volunteers in Beer giving up their time to make a difference have been praised for their community spirit and dedication.

Read more
14:58
Proposed new West Hill parish council boundary

Residents asked to put forward ideas for projects that could benefit the village

Read more
Mark Wakely is hoping to reach the final five of the Plumber of the Year competition.

A Fords tradesman is in contention to be named the country’s Plumber of the Year - but he needs the public’s support.

Read more
12:53
EDDC logo

‘We are not immune to this sort of issue in our community’

Read more
11:36
Sidmouth Primary School pupils after the service with head teacher Paul Walker,Rev. Suzie Williams and Lynn Ellis chair of youth at Sidmouth Rotary Club.

Sidmouth Primary School bade a fond farewell to its year six pupils at its end-of-term leavers’ service.

Read more
Gary Holcombe took this shots of Exmouth beach last night which was cordoned off while officials checked out reports of an exploding bomb. Credit: Gary Holcombe

The bomb squad was called to Exmouth after reports of an unexploded device on the beach.

Read more
Fire engine

The inside of a campervan was totally gutted by a fire in Sidmouth last night (Thursday).

Read more
10:25

Woman speaks out to raise awareness and prevent others from going through anything similar

Read more
Colin and Kylie Cramb new owners of Coles in Sidmouth. Ref shs 30-16TI 5102. Picture: Terry Ife

A wife proved she was the perfect match for her husband in more ways than one when he needed a kidney transplant.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 15°C

Most Read News

Great British Life

Great British Life

Useful Links

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Reader Travel

Family Notices 24

Read Online

Image
Read the Sidmouth Herald e-edition E-edition

Newsletter Sign Up

Local business directory

Devon's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications