Don't miss a story sign up to Sidmouth Herald's FREE daily newsletter CLICK HERE

Skinners open for business despite phone outage

15:00 14 March 2014

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

Archant

One of Sidmouth’s oldest companies has criticsed BT’s communication skills after waiting a month for the firm to restore a vital phone connection.

The telegraph pole linking Skinners Construction with the outside world went down on February 14, leaving bosses with ‘no idea’ how many calls they have missed, writes Stephen Sumner.

They have dropped from six phone lines to one, have had to redirect calls to a mobile and set up a temporary email address.

“It’s been ongoing for such a long time – it’s taking far too long,” said receptionist Ann-Marie Hedges, who said BT has been uncommunicative.

“We just have no idea how much business we are losing.

“We would ask that clients bear with us during this difficult time and assure them that we are endeavouring to provide business as usual.”

The telegraph pole did not come down in the storm that left a tree blocking Station Road but it had either fallen or been taken down when the staff arrived the next morning.

The repair is scheduled to start on Thursday but it has already been delayed twice.

“BT said Open Reach engineers have to spend all their time sorting the devastation across the South West so they aren’t taking calls from customers,” said Ann-Marie.

“As a business we think they could be a bit more proactive.”

She said the telegraph pole had rotted through, but there had been no message from BT explaining why the lines were down or when they would be fixed.

The company can still be contacted on the same phone numbers and be emailed via skinnersconstruction@outlook.com.

A BT spokesman apologised for delays and said a fallen tree had done ‘serious damage’. He added: “It is a complex repair involving the replacement of about 150 metres of overhead cable and a pole.

“Specialist equipment is needed. We currently expect to carry out the work on March 20, but will do it earlier if possible.”

0 comments

Other News Stories

EDDC's Knowle HQ. Ref shs 7705-15-12SH Picture: Simon Horn

The inclusion of a 12-acre Sid Valley business park in East Devon’s Local Plan was branded ‘undemocratic’, ‘shambolic’ and ‘deeply flawed’ by residents and representatives at a meeting last week.

Read more
18:01
Twins Beckie and Ellie with mum Monica George and Francesca Laugharne at the Ottery neighborhood plan event. Ref sho 05-16TI 9942. Picture: Terry Ife

Successful event paves way for referendum in spring 2017

Read more
16:30
Typhoon pilot Jonathan Dowen at the Sid Valley Rotary club's black tie dinner. Ref shs 05-16TI 0144. Picture: Terry Ife

Sid Valley Rotary Club toasted a successful evening of fundraising after its charity dinner raised more than £8,000.

Read more
15:16
Sidmouth's beach huts. Ref shs 0839-03-15TI. Picture: Terry Ife

Efforts to have a decision to raise beach hut prices across East Devon reconsidered have been refused.

Read more
15:01
Artist's impression of car-free Ottery St Mary Food and Families Festival

More than 90 people sign in favour of car-free market square

Read more
13:32

59-year-old pleads not guilty over crash which claimed the lives of women from Exmouth and Newton Poppleford

Read more
12:51
Sidmouth families sought to take part in The Three Day Nanny series

Celebrity nanny set to solve fussy food habits, bedtime battles and more parenting problems

Read more
12:07
Communities in East Devon took part in a 'bite back' campaign against loan sharks

Communities in Sidmouth, Exmouth, Honiton, Axminster and Ottery St Mary targeted in bid to raise awareness

Read more
11:29
Devon County Council's County Hall in Exeter

A charity which campaigns on fostering has cited Devon County Council as an example of good practice for its work with children in care.

Read more
09:54
Egg-throwing vandals to be dealt with by restorative justice

Youths to ‘reconcile with community’

Read more

Local Weather

Overcast

Overcast

max temp: 11°C

min temp: 9°C

Most Read News

Great British Life

Great British Life

Useful Links

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Reader Travel

Family Notices 24

Read Online

Image
Read the Sidmouth Herald e-edition E-edition

Local business directory

Devon's trusted business finder

HOT JOBS

Show Job Lists


Find planning applications