Skinners open for business despite phone outage

15:00 14 March 2014

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

Archant

One of Sidmouth’s oldest companies has criticsed BT’s communication skills after waiting a month for the firm to restore a vital phone connection.

The telegraph pole linking Skinners Construction with the outside world went down on February 14, leaving bosses with ‘no idea’ how many calls they have missed, writes Stephen Sumner.

They have dropped from six phone lines to one, have had to redirect calls to a mobile and set up a temporary email address.

“It’s been ongoing for such a long time – it’s taking far too long,” said receptionist Ann-Marie Hedges, who said BT has been uncommunicative.

“We just have no idea how much business we are losing.

“We would ask that clients bear with us during this difficult time and assure them that we are endeavouring to provide business as usual.”

The telegraph pole did not come down in the storm that left a tree blocking Station Road but it had either fallen or been taken down when the staff arrived the next morning.

The repair is scheduled to start on Thursday but it has already been delayed twice.

“BT said Open Reach engineers have to spend all their time sorting the devastation across the South West so they aren’t taking calls from customers,” said Ann-Marie.

“As a business we think they could be a bit more proactive.”

She said the telegraph pole had rotted through, but there had been no message from BT explaining why the lines were down or when they would be fixed.

The company can still be contacted on the same phone numbers and be emailed via skinnersconstruction@outlook.com.

A BT spokesman apologised for delays and said a fallen tree had done ‘serious damage’. He added: “It is a complex repair involving the replacement of about 150 metres of overhead cable and a pole.

“Specialist equipment is needed. We currently expect to carry out the work on March 20, but will do it earlier if possible.”

0 comments

Other News Stories

18:23
Catherine and Lex Cochrane ran the Ottery St Mary 10km to raise more than £350 for the Devon Freewheelers

A couple who embarked on a whirlwind two-year mission of marathon running and mountain climbing have donated their latest fundraising efforts to the Devon Freewheelers.

Read more
Les Lane,last year's president of the Sid valley rotary presents the keys to Mo Ayling. Ref shs 1555-31-15TI. Picture: Terry Ife

Blackmore Gardens was buzzing all day as the Sid Valley Rotary Club’s summer fair returned in Saturday’s brilliant sunshine.

Read more
Yesterday, 16:29
Paranormal activity or trick of the light? The supposed ‘ghost’ can be seen in the reflection of the mirror as  organist Nigel Ogden speaks.

This haunting image has left concert-goers wondering whether they weren’t the only ones enjoying the music – as a spooky shape resembling a ghost seemingly photo-bombs the shot.

Read more
Yesterday, 14:37
Lion President Ian Skinner presenting cheques to the local winners of the 2nd and 3rd prizes in last Sunday’s main yellow duck race. Mrs Richelle Hull (to the left of Ian) received a cheque for £100, and Mrs Melanie Pugsley (far right in photo, holding daughter Farah) received a £75 cheque.

A range of good causes have received a welcome cash boost thanks to a record breaking year at Sidmouth’s annual duck derby.

Read more
Yesterday, 14:31

Fire crews were called to tackle a major corn field blaze on Sidmouth’s coast path this morning (Friday).

Read more
Yesterday, 12:14
Sidford Brownies at Cookafest 2015, an annual event for all South West Rainbows Brownies and Guides

Girl guiding leaders in the Sid Valley are urgently on the lookout for someone to step in to watch over the area’s groups.

Read more
Yesterday, 11:50
Sidmouth Folkweek sign. Picture by Alex Walton. Ref shs 0636-32-14AW. To order your copy of this photograph go to www.sidmouthherald.co.uk and click on Photo Orders

And we’re off… The sun is shining as the clans gather for the summer holiday festival of 2015 and Sidmouth FolkWeek gets underway.

Read more
Yesterday, 10:38

A ten-month legal wrangle over the release of confidential district council documents came to a close this week, after a judge made a final ruling on the disclosure of classified relocation reports.

Read more
Thu, 12:34

Crews from Sidmouth were called to reports of a property fire in the town this morning (Thursday).

Read more
Thu, 12:00

Paramedics are treating a casualty at the scene in Gold Street

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 13°C

Most Read News

Great British Life


Great British Life

Family notices
Advertise in the paper
Submit a Story
Submit a Story
Buy Photos
Competitions
iwitness24
Facebook
Twitter
Google Plus Page
Reader Travel

Family Notices 24

Digital Edition

Image
Read the Sidmouth Herald e-edition today E-edition


Devon's trusted business finder