Scam emails

SIR - Can you, through your letter page, alert readers again to scam bank emails. I received one recently which started:

Dear Valued Customer,

Because of unusual number of invalid login attempts on…etc etc (note the ‘an’ missing before unusual) and it went on to tell me that my account had been locked and to invite me to link to a website to get it unlocked.

Ignoring this email, I immediately checked my bank account and found it was not locked at all. Subsequently, I looked at the website I had been asked to link to by the email and it appeared identical to my bank’s site. It was asking for all my normal banking logon details – a scam which had I provided details, would give anyone access to my account – the money would have been gone in a blink of an eye.

I forwarded the email to my bank. Their reply contained the following guidance, which I recommend readers cut out and pass copies around among relatives and friends.


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How to spot scam emails - Scam emails will often ask you to verify or confirm your account or online banking details

Scam emails may convey a sense of urgency by threatening to discontinue your service

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As fraudsters are unlikely to know your name, scam emails are often addressed with an impersonal greeting such as ‘Dear Valued Customer’

Scam emails may contain poor spelling or grammar, or other unusual language

Fraudsters can disguise website links in emails to make them appear genuine - don’t trust these

Do not follow any website links or click on any attachments

Forward it to your bank – details will be on their web site

Delete all scam emails from your mailbox

Remember

You will never be asked for your security and personal details by email.

Kim Wells

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