EDDC tenants are happy with where they live - says survey


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More than 90 per cent of East Devon District Council (EDDC) housing tenants are happy with where they live, according to the results of a recent study.

The STAR housing survey - conducted by an independent research company late last year - revealed that 90 per cent of those polled are satisfied with the service they receive.

EDDC says the results are ‘particularly impressive’ when viewed in a national context, which shows an above average score for the area on key indicators.

For half of the indicators, the authority ranks in the top 25 per cent of organisations in the UK.

Councillor Jill Elson, said: “One of the reasons for carrying out this kind of survey is not just to pat ourselves on the back but to actively seek ways in which we can make our service even better.”

Of the 1,000 respondents, 92 per cent believe their rent provides value for money, 89 per cent are satisfied with the overall quality of their home and 89 per cent are happy with EDDC‘s repair and maintenance service.

The number of tenants who feel their views are adequately listened to and acted upon ranked at 76 per cent.

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Other issues which the council will be looking to redress are complaints, antisocial behaviour and our contact services.? ?

The survey was sent to a random sample of housing tenants and leaseholders, and results were compared with the 50 biggest housing association land lords in the UK.

The authority admits there has been a decline in scores since the last STAR survey in 2012, but says this is typical across the country.

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