‘Don’t replace staff with machines’ - say library users
Sidmouth welcomes self-service tech
SIDMOUTH Library users who spoke to the Herald welcomed new self-service kiosks – but said valued staff shouldn’t be replaced by machines.
Customers queued out of the doors of the Blackmore Drive hub on Monday when it reopened after a near two-week closure to install the technology as part of an �80,000 revamp.
Devon County Council (DCC) bosses said a pair of machines will make borrowing “quicker and easier”.
Library user Gill Wallace, 65, of Barn Hayes, said she wanted to see cash invested in the adjoining health centre.
You may also want to watch:
“The library is lovely already – the health centre is terrible,” she said.
“The self-service is quick and easy as long as there’s somebody standing there telling me what to do. It might be a bit harder otherwise.”
- 1 Review: Two rising stars shine bright in Sidmouth
- 2 Restarting the town band is music to the ears
- 3 New Ottery business aims to be far more than a shop
- 4 Remembering the golden age of Exmouth
- 5 Cotton Traders announce Sidmouth opening date
- 6 Manor Pavilion reopens with festival of summer plays
- 7 Supermarket makes a super gesture to help community food charity
- 8 Property of the Week: Green Gables
- 9 Important not to let celebrations get out of hand
- 10 Batty fun activities for all at donkey sanctuary
Jim and Diana Tombs, of Burrow Close, Newton Poppleford, spoke of their admiration for the library’s staff.
Jim, 68, said: “I found the machines OK. The only thing we don’t like, and never have done, is a lack of human contact.”
Ex-librarian Diana, 66, said: “What we want here in the future is to come in and have a chat with the staff when we’re taking books out. We’ve got to know the girls over the years.”
Lucinda Ward, 87, of Malden Road, Sidford, said she’ll never use the kiosks.
“I’ve had excellent assistance,” she said.
“It would be awful if they replace staff with machines.”
Phil Midgley, 73, of Yarde Hill Orchard, was impressed with the technology and said: “How it does it is magic.”
Meriel Santer, first assistant at the library, said: “We (staff) are still here. The idea is they (machines) do the bread and butter stuff to free us up to help customers with their queries and choosing their books.”
“We’ve had lots of people interested to see what has been going on. They were slightly apprehensive at first but have picked it up and have been quite happy on the whole. It’s been lovely to see everybody after being closed for so long.
“The reaction has been positive.”