Eventbrite offers refund for cancelled Rocksolid at Escot Park
- Credit: Archant
Participants who paid for the event through the website are set to receive a full refund.
Ticket merchant Eventbrite has put its hand in its pocket to refund some RockSolid Race participants following the event’s cancellation.
RockSolid Race Ltd, the organiser of the event at Escot Park, near Ottery St Mary, announced last week it had ceased trading and had entered into voluntary liquidation.
Its liquidators Robson Scott Associates has been liaising with Eventbrite and announced today (Monday) it would offer a full refund.
A spokesman from Robson Scott Associates said: “After reviewing the situation on our end, we feel that the attendees who registered and paid through Eventbrite for an event that has been cancelled deserve a full refund.
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“As such, we have decided to dip into our own pocket to issue full refunds to all attendees of the cancelled 2017 RockSolid races who paid through Eventbrite.
“Eventbrite had no obligation to do this, as the majority of the funds had already been passed onto RockSolid. They will become a creditor in the liquidation in place of nearly 2,000 customers of the company.
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“It will now be the role of the proposed liquidator, Christopher Horner of Robson Scott Associates in Darlington, to investigate the reasons for the failure of the company.”
Rocksolid Race Ltd issued a statement last week saying it had cancelled all future events after struggling to meet project sales during a ‘poor 2016 season’.
Eventbrite has begun writing to attendees to say a full refund will be issued within the next seven business days.
The e-mail address firstname.lastname@example.org, which had been provided for customers to lodge claims with the company, may be used by creditors to lodge their claims and provide any information to assist the liquidator’s investigations.