Sidmouth businesses in customer service launch

Fields and Brend’s Sidmouth hotels join forces to recognise staff and customers in National Customer Service Week

TWO Sidmouth businesses are joining forces to celebrate National Customer Service Week and their staff.

For the second year running, Fields is involved, but this time has enlisted support from the Brend Group, which operates The Victoria and The Belmont hotels.

The launch, involving Sidmouth’s iconic Toastrack, will take place outside Fields on Saturday, October 1, and, as a thank you to their customers and those of both hotels, will offer rides up to the Victoria between 11am and 3pm, where they will receive discount vouchers.

“We want to put Sidmouth on the map for providing excellent customer service and decided to ask Brend to join us,” said Fields’ promotions and marketing manager, Claire Jenkins, who wants to “put Sidmouth on the map” for customer service.

In a customer survey last year the department store gained 89 percent of ratings at four or five out of five. This year, surveys will again be carried out and those answering six questions will be entered for a draw to win afternoon tea for two in Fields’ coffee shop.

There will be many promotions during the week, both at the store and at the two Brend hotels.

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In Fields, Reward Card members will get double points and other promotions include free mini makeovers (to book), money off vouchers for ladies’ fashion and a free personal shopping experience.

At the Victoria and Belmont on October 1, there will be 20 percent discount vouchers for food from the bar/lounge menu, free vouchers and a complimentary voucher for back and neck massages.

David Oxley, personnel manager said: “Fields has kindly offered �80 worth of vouchers to reward our Customer Champions with, when we decide on the nominations, which will be made throughout NCSW (October 3-9), by guests and staff.”

Winning nominees will also receive vouchers for 20 minute neck and back massages and anyone making nominations will be entered into a draw to win bottles of wine.

Brend has reciprocated Fields’ offer with dinner for two at either hotel.

There will be an award ceremony at the hotels on Monday, October 10, when Matthew Raistrick, general manager, will announce the winning nominees for the Customer Champions and issue prizes to its employees.

“We are looking forward to NCSW and are delighted to be working in association with Fields,” said Mr Oxley.

“Improving on our recognised excellence in customer service is our most important objective and NCSW is a fantastic opportunity to celebrate this.”

He said it was also a week to recognise employees’ efforts in achieving excellent customer service.