Store has come up Trumps!
PUBLISHED: 11:58 28 April 2008 | UPDATED: 10:37 17 June 2010
CUSTOMER service in Sidmouth has been hailed as second-to-none after Trumps' owners came to the rescue of elderly twin patrons.
CUSTOMER service in Sidmouth has been hailed as second-to-none after Trumps' owners came to the rescue of elderly twin patrons.Besides delivering items from their own Fore Street business, owners Jackie and Mark Feeney bought meat from a butcher and vegetables from a greengrocer for two stricken octogenarians Doreen Stokell and Rene Cotton, 81, after they became housebound through illness on Friday.And not only that, but Mr and Mrs Feeney delivered the goods and stopped at the couple's Sidford home to cook them a meal.Now Mrs Stokell's daughter, Sue Skelton, who lives in Sussex, has praised the shopkeepers for their customer service that really went beyond the call of duty."I am absolutely knocked out by this care and traditional service to my mother and aunt, who have been Trumps' customers for years," she said.Mrs Stokell became concerned for her mother and aunt, who live in South Lawn, after illness prevented their usual carer from getting to the shops.Mrs Skelton said: "I was desperate to make sure mum was going to eat properly as there was no-one to cook for her. "I called Trumps because they are regular customers there. Not only did they fulfil the shopping list, but went around the corner to buy a cooked chicken, and to the greengrocer for fruit and vegetables."Last time my aunt was unwell I tried to get a supermarket delivery and it was dumped on the doorstep. What a difference!"Mr and Mrs Feeney prepared meals for the twins and made sure they were alright before leaving, she said, adding: "It illustrates the kind of community attitude in Sidmouth."Mr and Mrs Feeney were surprised at the public plaudits."We couldn't let down two of our favourite customers and let them go without dinner," said Mrs Feeney."I knew one liked quiche so I organised that with jacket potatoes and as the other had a chest infection Mark made her some leek and potato soup and we bought a chicken."Mr Feeney said: "Most of our regulars know if they are stuck or poorly we will go out when we can. Often they are on their own with no relatives.