Urgent repairs to fix phone lines in Ottery St Mary and West Hill

West Hill

West Hill - Credit: Archant

Contractor accidently severed major cables causing mass service outage

Urgent repairs are being carried out in West Hill and Ottery St Mary after phone lines went down in an estimated 300 homes.

British Telecom (BT) today (Monday) confirmed that service has been restored to most of the properties affected after a contractor accidently severed two major cables on Friday (February 26).

County councillor Claire Wright said she was ‘inundated with complaints’ from residents and asked the company to address the problem urgently – particularly out of concern for elderly and vulnerable people.

A team of engineers went to investigate the site on Saturday and has now restored lines to most homes.


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BT spokesman Jason Mann said: “Our underground network was accidently damaged by a third party and engineers have been working to restore services as quickly as possible.

“BT received 152 phone calls but most customers have now been restored and we are continuing to work to restore service to the remaining customers.”

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Cllr Wright today thanked BT for acting so fast to fix a problem that was not of its making.

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