Devon & Cornwall Police will highlight the demand it faces on a busy Friday night with a 12-hour ‘tweetathon’ of every 999 and 101 call it receives.

The event will start at 3pm today, (July 7), and give the public an idea of the volume and variety of calls for help its control room deals with every day.

The public can get live updates by following the @DC_Police Twitter account and watching the #ControlRoomLive hashtag.

The first 'tweetathon' Devon and Cornwall Police held was in February. 

In the equivalent 12-hour period last year, call handlers dealt with 1,079 calls. In total, 539 calls went to the 999 emergency line, and 540 were taken via 101.

A further 421 digital contacts were processed. This resulted in the force creating 487 incidents and recording 145 crimes.

Members of the public will get an insight into the volume and variety of calls received on a busy Friday night. 

Lucy Baillie, commander for contact and resolution, said: “We hope this initiative will give the public an insight into the diverse range of calls that come into the contact centre on an average Friday night, which is one of the busier times of the week.

“We regularly receive calls that should not be directed to the police and there are a number of issues that can be dealt with more effectively by contacting us online via our website for non-emergency issues. 

“However, in a typical Friday night the force, also receives reports of very serious matters, including sexual assaults, road traffic collisions, domestic abuse, fights taking place linked to the night-time economy, missing people, support requests from ambulance colleagues and concerns for the welfare of vulnerable people.

“The teams in our contact centre work incredibly hard to manage this demand.”

Alison Hernandez, police and crime commissioner for Devon, Cornwall and the Isles of Scilly, said: “I welcome this chance for the public to get a rare insight into how Devon & Cornwall Police receives and handles calls on a busy Friday night.

“Getting the right information from the caller and being able to direct the most appropriate resources to assist that member of the public is a skilled job and they have to manage multiple requests for assistance at busy times. 

“The force receive over one million requests for service each year through 999 and 101 services as the force polices one of the most popular tourist destinations in the country.

“Devon & Cornwall Police are working hard to address the challenging waiting times for calls which do not require an emergency response and alternative online methods are available to use via email and the Police website.

“999 emergency calls will always be prioritised.”